We use high-quality materials, including sustainable wood, premium fabrics, veneers, and metals, all designed for durability and timeless style. More details about our materials can be found here.

All our products (excluding the hülsta range, which is made by our German partner) are manufactured at our factory in Dongguan, China, which is equipped with advanced machinery imported from Italy.

Owning our own factory means we have complete transparency and control over the production process. 

Yes, our furniture is designed with environmental sustainability in mind. We use eco-friendly materials, ensuring that our production process minimise waste and reduce our carbon footprint.

We are committed to sourcing sustainable wood and high-quality finishes to create beautiful, durable products that are gentle on both people and the planet.

We source our wood from sustainably managed forests that prioritise  environmental responsibility and ethical sourcing - imported exclusively from Australia and New Zealand.

We use wood with low formaldehyde emissions and work closely with our suppliers to continually improve quality and process. If you would like to read more, please click here. 

We prioritise using adhesives that are either formaldehyde-free or have significantly reduced emissions, recognising the importance of safe, environmentally friendly materials.

By selecting high-quality adhesives that minimise harmful substances, we ensure a healthier, safer indoor environment for you.

The time it takes to create and deliver a bespoke piece of furniture can vary significantly depending on the complexity and specifics of the design. As a general guideline, a typical timeline ranges from 6 to 12 weeks from the initial consultation to delivery. This timeframe includes the design phase, materials sourcing, crafting, and quality checks to ensure that every piece meets our high standards.

More intricate designs or larger orders may take longer. We always strive to keep our clients informed throughout the process and will provide a more accurate estimate based on your specific project. 

We welcome your input on the design of your bespoke piece or interior. We aim to create furniture and environments that reflect your unique style and meet your specific needs.

During the design process, one of our project managers will work closely with you to understand your vision, preferences, and any functional requirements you may have.

Yes, we offer bespoke design consultations. Our experienced team is committed to helping you bring your vision to life, whether you seek a unique piece of furniture or a complete interior design.

During the consultation, we’ll discuss your ideas, preferences, and any specific requirements you have. This collaborative process allows us to create tailored solutions that reflect your style and meet your needs. If you’re interested in scheduling a design consultation just get in touch.

Choosing the right materials is essential for your project, so we are pleased to provide samples of our fabrics, finishes, and materials. This allows you to see and feel the quality firsthand, ensuring they align perfectly with your vision.

Additionally, you are welcome to visit our showroom to explore a wide selection of samples in person. Our team will be on hand to assist you and answer any questions you may have. 

Yes, we provide a warranty on our products. We stand behind the quality and craftmanship of our furniture and are committed to ensuring your satisfaction.

Our warranty covers defects in materials, quality, or damage that occurs during transit for a specified period, which varies depending on the product category. After you purchase a product or commission a project, we will provide you with the specifics of our warranty and the coverage for that particular item.

If you have an issue, please contact our customer service team. You can reach us via email at CS@gabriella.com.hk or by phone at +852 2369 0288.

Our dedicated team is here to assist you with any questions or concerns you may have. We aim to respond promptly and ensure that your issue is resolved to your satisfaction.

Yes, we offer a flexible payment plan split into three stages. Once you've placed your order, your project manager will guide you through each step of the process.

Caring for your furniture is essential to maintaining its beauty and longevity. Here are some general care tips: 

1. Cleaning: Use a soft, damp cloth to wipe down surfaces regularly. For wooden furniture, avoid harsh chemicals and opt for a gentle cleaner specifically designed for wood. 
   
   
2. Avoid Excessive Sunlight: Keep your furniture out of direct sunlight to prevent fading and damage to finishes.
   
   
3. Use Coasters and Mats: Always use coasters under drinks and mats under hot dishes to avoid heat and moisture damage.
   
   
4. Regular Maintenance: Check for loose joints or fittings and tighten them to ensure stability. 

Our customer service team is available to provide guidance on furniture care and address any concerns you may have after your purchase. We can also assist you with repairs or additional services.

We can arrange international shipping, depending on your requirements. Please get in touch with us directly for more details.